GoodSAM Responder13.8 - App Store

The GoodSAM Responder App is a professional deployment system used by Emergency Services around the world and the National Health Service in the UK.

GoodSAM provides a range of solutions connecting those with specific skill sets to those in need, for example:

- GoodSAM Cardiac: This system is used by ambulance services to alert those trained in resuscitation (e.g. off duty paramedics, nurses, doctors, police and fire staff) to those nearby who are likely to be in cardiac arrest. This system has saved many lives around the world.

- GoodSAM Volunteer Response: GoodSAM is a platform used by the NHS and 3rd sector organisation such as the Royal Voluntary Service and British Red Cross to deploy volunteers to those in need. At the current time this is coordinating the 750,000 NHS Volunteers to help those isolated in the Coronavirus crisis.

- GoodSAM Pro: This is a professional dispatch system for community first responders and the emergency services.

The App utilises the latest in location technology and has many advanced features including a built in “radio” (Buzz) function so you can communicate with surrounding colleagues.

The GoodSAM platform has saved hundreds of lives and helped many thousands of people around the world. If you can help your community, please download the App and register under your parent organisation (or get your parent organisation on board if they are not on!).

Visit www.goodsamapp.org for more information.

Please download the App and join our global community.

Our Apps rely on location services for navigation and position updates. Please note continued use of GPS running in the background can dramatically decrease battery life.

Version History We are pleased to introduce AI Translate, a new capability within the GoodSAM AI module. Hold a two-way conversation with someone who speaks another language: each of you speaks naturally, and the other reads and hears the translation in real time. If your organisation has enabled it, you will find it on the Map.

Also in this update:
- Send & Sign from the Media tab - send files for signature and see each invite's progress at a glance, from opened to signed
- Share your live stream with your contacts while you are streaming from the app
- Accepted activities now appear at the top of your list, in their own section
- Accepting an activity now takes you straight to its additional information
- Links, email addresses and phone numbers in chats and activity details can now be tapped
- A tidier Me tab - the On duty switch is now near the top, and your skills sit within your user information card
- Certificate expiry now shows in the Readiness section of the Me tab, with a quick way to renew
- Smarter refreshing behind the scenes, so the app only updates the screen you are on, saving battery and data

Thank you for being part of the GoodSAM Community! 13.8 1d ago Behind the scenes updates and improvements. 13.7 Aug 29 We have refreshed the GoodSAM Responder App to help you respond faster and with more confidence.

- New alert sounds and tones, so you know the moment you are needed
- A cleaner, more intuitive experience throughout the app
- New, clearer icons for responders and emergency kits, making the map easier to read at a glance
- Live video sharing direct from the app, for organisations using GoodSAM's video engine
- A new responder ID, shown when you are alerted, displaying your name and the name of the organisation alerting you
- Squashed bugs, security updates and under the hood engineering improvements

Thank you for being part of the GoodSAM Community! 13.6 Aug 11 Behind the scenes updates and improvements in preparation for new functionality. 13.5 Feb 10 1) Enabling organisations to design and integrate their own survey/follow up questionnaires.
2) Enabling organisations to build their own activity outcomes.
3) Various UI improvements. 13.2 Jan 18 We are pleased to announce the introduction of AI Scribe, a new capability within the GoodSAM AI module that enables organisations to generate AI-supported documentation directly from in-person interactions. AI Scribe uses advanced transcription and language modelling to create accurate, structured draft documents, significantly reducing administrative effort. 13.1 12/31/2025 NHS Single Sign-On Update – Improved and streamlined NHS login for a smoother, more secure experience.
Introducing The Hub – A new central place to send various invite types and easily collect media.
Activities Tab Enhancements – View scheduled activities and complete reports directly within the app.
General Improvements – Minor updates and performance enhancements throughout. 13 12/09/2025 Skills:
In this App update, we have added the new “Skills” section. This enables organisations to set up new skills (such as flood response) with training packages in the App. Responders can then select the skill, undergo the training and be available to respond. Find it under the “Me” tab. If you’re a GoodSAM responder you’ll see skills becoming available over the next few months!

Apple Liquid Glass:
We have also reworked the App to configure to the sleek look of Liquid Glass. 12.7 10/14/2025 Minor improvements and bug fixes. 12.6 03/18/2025 Lone working support – If your organisation has enabled this, before going into someone’s house simply select the time you expect to be out, and if you aren’t, the organisation is informed.
“Future Tasks” has been renamed as “Activities”.
“Activity Completed” button now has customisable outcomes.
Alert / Task Acceptance – the “Reject” button has changed to “decline”.
Professionals – The “Invites” and “Media” tabs now display the team’s name and can be searchable by the team name. 12.5 05/30/2024 - Minor bug fixes. 12.4 03/30/2024 This is a major update for the GoodSAM alerting / tasking / volunteering module!

There are some under the hood changes which support multiple new volunteering roles and opportunities. In addition, you will see buttons relating to:

Lone Working Module:

Organisations can now activate “lone working” for safety. This means that when a responder enters someone’s home, they can select how long they intend to be there for. If they are not out within that timeframe, the system can alert the host organisation and trigger a safety response. Currently this is being used for the NHS Volunteer responder programme, but other organisations will start in the coming months.

Mobile Equipment:

You can now state if you carry lifesaving equipment in addition to a defibrillator. This includes, bleed kits, naloxone for opioid reversal and epi-pens. This system is being set up so that ambulance services (if they wish), can alert specific people (e.g. police officers who carry naloxone) to specific incidents (e.g. opioid related unconsciousness). Currently, selecting these will not mean you get alerted, however, over the coming months, this functionality will start to be trialled.

Equipment Registry:

We also have increased our AED Registry to include bleed kits, water rescue and fire equipment. Please help us compile this data set in the same way we have done for AEDs. We have partnered with the Royal Lifesaving Society who will manage the water rescue equipment data. This means missing life rings etc can be reported to them directly and they can initiate the process to get them replaced.

Thank you once again for being part of our wonderful community!

All the very best for 2024! 12.3 01/04/2024 This new update provides a new “Loan Working” module to improve volunteer and responder safety. This especially applies to our NHS Volunteer responders. If you’re going into someone’s house for example, simply set the duration of time you intend to be there for as you go in. At the end of that time, the system will check you have left. If you haven’t or don’t respond, a safeguarding process is started to ensure you are safe.

As always, there are many other under the hood changes to improve your user experience.

This is in addition to our last major update which enabled the mapping of rescue equipment including:

AEDs
Bleed kits
Water rescue equipment
Outdoor fire equipment

This is an incredibly useful system that can help the emergency services guide people to equipment when needed. Thank you for helping map this and keep it up to date and thank you again for being part of our wonderful community. 12.2 11/20/2023 In addition to being able to map fixed resources such as AEDs, bleed kits, water rescue and fire equipment, this update brings the ability to register if you are carrying life saving equipment.

You can now indicate under the me tab if you are carrying:

An AED
Bleed / trauma kit
Naloxone
An Epipen.

This enables emergency services to specifically alert those who have this equipment to specific emergencies. This does not affect the normal cardiac response and the code of conduct should still be followed if a cardiac responder.

There is also a “I am physically fit and can lift” toggle. This means emergency and voluntary services can request help from those nearby in manual tasks such as lifting patients and deploying sandbags in flooding. 12.1 10/08/2023 GoodSAM are excited to announce our new “Emergency Kit Register”!
 
In addition to mapping defibrillators, the platform now maps Bleed Kits, Water Rescue and Outdoor Fire Equipment. Please help us map these by taking a photograph of equipment that is in a fixed location and uploading it using the new kit icon located on the map.
 
Other additional features within this update include:
- Easier registration – anyone can register to be a GoodSAM responder from within the App
- Additional role support for the NHS Volunteer Responder Scheme
- Under the hood changes
 
Thank you again for being part of the GoodSAM community! 12.0 09/11/2023 - Fixing a minor bug with the registration form which was causing the certificate expiry date to reset itself. 11.9 04/24/2023 - Adding the ability to use call-signs when switching on duty. (Needs to be turned on by the parent organisation.)
- Adding the ability to send on-off and templated messages. (Needs to be turned on by the parent organisation.) 11.8 04/18/2023 - Adding a new "stand down" notification sound.
- Improving the live streaming quality. 11.7 04/03/2023 - Fixing the registration page to allow the selection of occupation.
- Fixing the share button for iPads. 11.6 11/25/2022 - Allowing users of the "GoodSAM Instant-On-Scene" to be able to send out "Chat Requests".
- Replacing "On-duty" hours with the number of tasks accepted.
- Removing the patient name and patient age from the Cardiac Arrest Feedback Reports.
- Minor improvements. 11.5 11/01/2022 - Minor bug fixes and improvements. 11.4 08/25/2022 - Supporting Apple iPads.
- Minor improvement and enhancements. 11.3 07/21/2022 GoodSAM is now providing Video Pathways to Ambulance and Police Services, for example enabling emergency callers video to be forwarded directly to an on-call hospital team. This has considerable benefits in speeding patients to the right resource for their needs. As such, there are some new functions to support this:

- If a live stream is forwarded to you, you can view it by simply tapping on the push notification.
- If a recorded stream is forwarded to you, you can view it by simply tapping on the push notification.
- If you have been invited to a consultation (either directly or via video pathways), you can join it by simply tapping on the push notification. 11.2 06/08/2022 - Improving the app for the transport volunteers by adding specific buttons under the "actions" tab.
- Minor improvements. 11.1 03/22/2022 - Minor improvements. 11.0 02/21/2022